Our Responsibilities to Each Other

The Practice will endeavour to always offer services to our patients that comply with or exceed NHS standards

The care of your health is a partnership between yourself and the Primary Health Care Team. The success of that partnership depends on an understanding of each other’s needs and co-operation between us.

All matters relating to you, together with any information held on record at the Practice, are treated with complete confidentiality by the Primary Care Team and its staff. The duty of confidentiality owed to a person under 16 is as great as the duty owed to any other person. All patients can expect that their personal information will not be disclosed without their permission except in the most exceptional circumstances, when somebody is at grave risk of serious harm.

The practice is registered with the Information Commissioner and all your data will be treated in line with our registration under the Data Protection Act.

Your Rights As Our Patient Also Involve Responsibilities to Us

Suggestions, Complaints and Compliments

Do let us know whenever you feel we have not met our responsibility to you. We would, of course, be pleased to hear when you feel praise is due as well. The Practice welcomes any comments or suggestions that could improve the standards of care. If you are unhappy with any aspect of your care please contact our Practice Manager, Mr Michael Eddy, who will look into your concerns, using the complaints procedures.

Privacy Notice

How Dr Winter-Barker & Partners Uses Your Information to Provide You With Healthcare

This practice keeps medical records confidential and complies with the General Data Protection Regulation.

We hold your medical record so that we can provide you with safe care and treatment.

We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.

Other important information about how your information is used to provide you with healthcare

Registering for NHS Care:

Identifying patients who might be at risk of certain diseases

Safeguarding

We are required by law to provide you with the following information about how we handle your information.

Data controller contact details:
Dr Winter-Barker & Partners
St Mary's Surgery
Ambleside Road
Windermere
LA23 1BA
Tel: 015394 88484

Data protection officer contact details:
Michael Eddy
St Mary's Surgery
Ambleside Road
Windermere
LA23 1BA
Tel: 015394 88484

Purpose of the Processing

Lawful Basis for Processing

These purposes are supported under the following sections of the GDPR:

Healthcare staff will also respect and comply with their obligations under the common law duty of confidence.

Recipient or Categories of Recipients of the Processed Data

Rights to Object

Right to Automated Decision Making

We undertake automated decision making activities and we will gain your explicit consent and will implement suitable measures to safeguard your rights as a data subject.

Right to Access and Correct

Retention Period

GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at:https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016 or speak to the practice.

Right to Complain

If you have a complaint about the Practice we will use your information to communicate with you and investigate any complaint. Please note that the complaint will not form part of your health care record. Please contact:
Michael Eddy
St Mary's Surgery
Ambleside Road
Windermere
LA23 1BA

You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link: https://ico.org.uk/global/contact-us/ or call the helpline: 03031231113

Data We Get From Other Organisations

We receive information about your health from other organisations who are involved in providing you with health and social care. For example, if you go to hospital for treatment or an operation the hospital will send us a letter to let us know what happens. This means your GP medical record is kept up-to date when you receive care from other parts of the health service.