Appointments may be made by telephoning the surgery, by calling in at the surgery or online following registration for the patient access service. Routine appointments are available with both the doctors and the nursing team and can usually be booked up to six weeks in advance.
If you are unable to keep your appointment please advise the surgery as soon as possible, so that we have an opportunity to offer that appointment to someone else.
The surgery offers evening surgeries with a GP and a HCA once weekly, which run from 06:30pm, to improve access for those patients who are working. Please note that no procedures (vaccination, minor surgery, coil fittings etc) can be carried out in these surgeries.
Emergency appointments should only be requested for conditions of a serious nature that cannot wait for the next available routine appointment. Emergencies will always be seen on that day, but the appointment may not be with the doctor of your choice.
If you are too ill to come to the surgery and need to be seen at home, please let us know as soon as possible after 08:30am so that the doctor can organise the day around surgeries and home visits.
The receptionist will ask you if you are able to come to the surgery, as the facilities are better than at home, and we can see three or more patients in surgery for each patient we see at home.
A doctor will be available to speak to you between 8:00am and 6:30pm on Monday to Friday, which are defined as the core hours. The surgeries are closed on Saturday and Sunday.
Staveley surgery's telephone is available for appointments after 08:45am. Before this time all calls are answered by St Mary’s Surgery
Patients can request to speak to a doctor or nurse during the working day. If the doctor or nurse is consulting in a surgery at the time they may be asked to ring back later when that practitioner is available. A contact telephone number may be requested, so that the doctor or nurse can return the call.
There is a new hospital waiting list helpline to support patients on an existing waiting list; whether they are awaiting an inpatient procedure or an outpatient clinic appointment; all patients currently waiting will receive a letter from the hospital explaining that there is likely to be a further 6 month delay for their appointment due to the COVID-19 pandemic. If you are waiting for an appointment, would like to cancel an appointment, or need reassurance that they haven't forgotten you, please call the Community Patient Contact Centre Team on: 01539 716998 Alternatively email them at: firstname.lastname@example.org